Return and refund

At Morgan Shutter, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, you may return it under the following conditions:

1. Eligibility for Returns

• Returns are accepted if the product is:
  • Damaged during shipping.
  • Defective or malfunctioning.
  • Not as described in the product listing.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.

2. Timeframe for Returns

• You must initiate a return within 7 days of receiving the product.

3. Return Process

• Contact our customer support team within the 7-day period to request a return.
• Provide details of the issue along with photos or videos of the product, if applicable.
• Once your return request is approved, we will arrange for the product to be collected from your location or provide instructions for the return.

4. Refund Policy

• Refunds will be processed once the returned product has been inspected and approved by our quality assurance team.
• Approved refunds will be issued within 7–10 business days after the return is received.
• Refunds will be provided in cash upon collection or via a method agreed upon with the customer service team.

5. Non-Refundable Items

The following items are not eligible for returns or refunds:

• Products damaged due to misuse or improper handling.
• Items purchased as part of clearance sales or marked as “non-returnable.”

6. Exchange Policy

• If you prefer, we can offer an exchange for the same product (subject to availability) instead of a refund.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us: [email protected]